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Supporting Our Solutions 24/7

Constellation Client Care is with you every step of the way.

The industry's most comprehensive client care program delivers product support, technical expertise and innovative self-service tools 24 hours a day, seven days a week.

As our valued customer, Constellation's world-class Client Care Center is always available whenever you need help. You will talk to real people within seconds of dialing our toll-free client service number.

Our experienced team has achieved a first call resolution rate of 71% and a 92% customer satisfaction approval rating. With over 100 employees dedicated to development and client services, Constellation is able to lead the industry in service and support.

A high priority at Constellation is to hire well-trained, knowledgeable, courteous, and professional staff to help make our software reliable and easy-to-use. Your employees focus on being productive at their jobs instead of trying to figure out how to use the software.

 

REQUEST INFO

Request more information about our software solutions for home builders, or schedule a consultation of your business needs.

Client Care Center

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Constellation's Client Care Center is a self-serve online gateway that delivers vital information including:

    • an online ticket portal for reporting new issues
    • a search engine to provide you with status reports on known issues
    • information on updates, new add-on products, features and functionality
    • send us enhancement requests so we can incorporate your ideas in future product releases
    • easy-to-understand user guides
    • tips, tricks, and frequently asked questions
    • access to our online training schedule and registration information
    • access to our video library of product walkthroughs and past training sessions

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Constellation Helpdesk

Call us at 1-800-411-2020.

About Constellation (PDF)

About Constellation PDF

Download the info sheet
to learn more about Constellation HomeBuilder Systems.

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